1. Open the Plegium app.
2. Follow the prompts to create a new account.
3. Verify your email address by clicking on the link sent to your email.  (Please check your spam or junk folder if you don't see the email in your inbox.)

If you have a subscription, follow these steps to ensure your subscription is properly linked to your account:

1. Go to Settings in the Plegium app.
2. Select Plegium Premium.
3. Scroll down to the bottom of the page.
4. Accept the Terms and Service.
5. Log in with your phone number

What happens if I don't link my subscription to my account?

If you don't link your subscription to your account, you might not be able to access premium features and services. Make sure to follow the steps above to ensure your subscription is properly activated.

Setting up your Plegium Smart Pepper Spray or your Plegium Smart Mini Pepper Spray with your phone is a quick and easy process. Here's how to do it:

1. Download the Plegium app from the App Store or Google Play. Create an account and follow the setup instructions in the app. Make sure to grant the app permission to use Bluetooth and location services.

2. Connect your spray to the app by tapping "Add device" on the home screen, then entering the four-digit code found under the flip top safety lid. You can also add your device by going to Settings > Nearby Plegium Devices and finding your device in the list.

3. Add emergency contacts by clicking "Add contact" in the app and select cell phone numbers from your phone's contact list. With the free version you can add up to 2 emergency contacts, with Plus or Premium subscription up to 7.

Your spray is now connected to your phone and ready to use.

To test all functions except the spray, use a sharp object to slide down the test switch on the side of the product for 10 seconds, then slide it back up. This will activate all features and send out alarms to your emergency contacts (so remember to let them know you are testing it).

Keep in mind that the Plegium app must be open for the location text messages and phone calls to function, it's enough that the app is in the background and the phone can be locked, but if you actively close ("kill") the app it will not be able to receive the signal from your spray that it has been fired.

Yes, the Plegium app is compatible with both Android and iOS devices. You can download the app for free on the App Store or Google Play.

No, your emergency contacts do not need to download the app to receive emergency alerts.

You simply need to add their cell phone numbers as emergency contacts within the app. When you trigger your device, your emergency contacts will receive phone calls and text messages from an American phone number.

We recommend that you ask your emergency contacts to add the Plegium phone numbers to their contact list for easy identification. 

When you trigger your Plegium device, your emergency contacts will receive a phone call with a message stating your name and that you have fired your pepper spray.

They will also receive a text message with a Google maps link showing your location at the time the pepper spray was deployed. This allows your emergency contacts to quickly and easily locate you in case of an emergency.

Yes and no – the Plegium app must be open for the location text messages and phone calls to function, but it can run in the background and the phone can be locked. However, if the app is actively closed or "killed," it will not be able to receive the signal from the spray that it has been fired.

The spray will automatically reconnect once the app is opened and it is within Bluetooth range of the phone. You can check the connection status in the app at any time.

All our products contain enough for about 10-15 seconds of continuous spraying before they run out. This is more than enough to target multiple attackers. However, we advise against testing the spray by pressing the trigger, as it is important to have the maximum spray amount available in an emergency. To test all other functions (location messages, phone calls, siren, and LEDs), you can press the TEST lever on the side of the product with a pointed object for 10 seconds. Then simply push the lever back up.

 All products have a 4-year lifespan. The Smart, Smart Mini, and Combo models, which also have batteries, have a battery life of minimum 2 years, with replaceable batteries. 

There are significant legal differences from country to country regarding the use of pepper spray. For this reason, we advise against taking pepper spray on your trips abroad. As our animal deterrent sprays are aerosols, they must not be taken into the cabin of an airplane under any circumstances.